IMPORTANT UPDATES REGARDING 2026 SEASON
(Updated May 11, 2026)
Dear Empire Haven Guests,
As we prepare for the upcoming season, we want to share an important update regarding our staffing and front desk operations.
To better align staffing with when we have the most activity, the front desk will not be staffed on Mondays, Tuesdays, and Wednesdays (except for holidays). Full operations will continue Thursday through Sunday.
What this means:
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Overnight accommodations (camping/rentals) arriving on a Monday/Tuesday/Wednesday are available by reservation only and must be arranged at least 24 hours in advance with a scheduled arrival time. Walk-ins are not allowed on Monday, Tuesday, or Wednesday. Thursday through Sunday, we may be able to accommodate walk-ins for camping/rentals depending on availability, but reservations are strongly recommended.
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Day visits Monday through Wednesday are limited to Empire Haven members only and available by scheduled appointment only. Requests must be made at least 24 hours in advance by calling 315-497-0135. We will do our best to accommodate based on availability and staffing. All day visitors (regardless of membership type) are welcome Thursday through Sunday for arrival during front desk hours and are allowed to stay until dusk.
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If you are an Empire Haven seasonal site holder or seasonal day pass holder, this does not affect your ability to visit Monday through Sunday
When is the Snack Bar open?
Snacks and drinks are always available for purchase from the Snack Bar during front desk hours.
The Snack Bar Grille is open from Memorial Day weekend through Labor Day weekend during peak times:
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Saturday
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Sunday
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Holiday Mondays (Memorial Day, Labor Day, and select holiday weekends)
These adjustments allow us to focus our staffing during peak times and continue providing a smooth and consistent experience for everyone.
We appreciate your understanding and continued support. If you have any questions, feel free to reach out.
As many of our guests are long-time visitors, we appreciate your help in sharing these updates with anyone who may not regularly check our website or social media.
Thank you and we’re looking forward to another great season!